F.A.Q.

General Questions

We work with you and your child to ensure they receive opportunities for regular rest and relaxation each session they attend. If your child is not interested in napping, they will be provided with opportunities for quiet play instead. 

As each family’s ability to claim government rebates and the child care subsidy depend on their unique circumstances, we recommend that you call one of our Family Support Team to discuss fees directly to get a true estimate of your costs. You will be very surprised at how economical flexible care actually is. 

Families are encouraged to contact our Family Support Team to discuss their unique circumstances. While many families will be eligible for the Child Care Subsidy, additional Kindergarten support such as Early Start Kindergarten may also apply. 

In order to keep our fees as low as possible and to also allow for differing needs, wants and budgets, items such as nappies, teething gels, bottles/ formula and sensitive skin sun cream are self catered for. Items such as wipes and barrier creams, bibs, washers and the like are however provided.  Please talk to your family Support Team should you wish to provide a particular brand suited to your child.

Nutritious food that you would normally serve at home, in quantities sufficient for the length of your child’s time at Kindoo! are recommended. Food can be re-heated if required. 

Drinks should consist of water in a closed sippy cup or bottle. Please don’t pack juices, cordials or other sugary drinks. These can be treats served at home. 

Should your baby be breast fed, please provide a bottle with a teat that your baby will tolerate. The amount you provide is dependant on how much you wish to feed your child during the day. You are welcome to express milk for your baby or provide a made up bottle of your baby’s formula. Bottles will be stored in the fridge until required and then heated to the recommended temperature prior to consumption. 

Kindoo! is a SunSmart accredited Centre. we follow SunSmart’s policies to help provide protection for children’s skin from damaging UV rays. One such measure is the application of sunscreen 30 minutes before outdoor play as well as the use of hats.

Kindoo! has SPF50+ Cancer Council sunscreen on hand at all times. Should your child not tolerate this sunscreen, we welcome your choice to provide an alternative that better suits your child. 

Hats should be of legionnaire or bucket style so as to afford the greatest amount of protection. Hats are worn when we are outside from late September to late April (ie when daily UV rates exceed 3). 

Kids play is often messy so we recommend children attend Kindoo! in ‘everyday’ clothes. We try our hardest to ensure that the children are provided with art smocks and the like when using paints and glues but can not guarantee that they will always be effective!

Kindoo! invoices parents each Monday weekly for the previous week’s care provided. Parent credit cards or bank accounts are then debited on the following Friday after all subsidies such as the childcare subsidy have been deducted. Unfortunately, do to Covid-19 we no longer accept cash payments.  

Applications for the Federal Government’s Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) can be made online via your MyGov>Centrelink or Express Plus app. 

As Centrelink may take some time to process your application, we highly recommend that you start this process prior to your first booking. While Centrelink will backpay any eligible CCS for us to 28 days, you should note that full fees will be payable until such a time that an approval is issued. Any CCS received by Kindoo! will be immediately applied to your Kindoo! account. Please feel free to request a copy of our Fees Policy or speak to a Family Support Member should you need additional information. 

Digital usage is a part of everyday life for people of all ages. At Kindoo!, as part of our STEM learning and curriculum program, we may use tablets and the internet in general to access age appropriate digital media and content. An example of this is the use of the Government’s ELLA (Early Language Learning app) which assists us with the teaching of foreign languages. 

The use of digital media will be guided by our Educators and is only  for educational use, not entertainment.

We believe supervised access to a range of age appropriate learning based apps and other media will aid your child and provide valuable experience in the lead up to primary school. At no time will your child be provided with inappropriate content or other digital media that is not learning based or educational. 

Please speak to your Family Support Team to access a copy of our Digital Media Policy should you require further information. 

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A Little About Us

We provide parents with flexible, high quality education and childcare options specifically designed to meet the unique learning and social needs of pre-schoolers. Combined with innovative Before, After, Evening and Holiday Care for 3yo to 10yo, we’ve got your whole family covered.

 

Most daycare centers charge by the day. We can offer “sessions” to give more flexibility to parents. Sessions in mornings, afternoons, evenings and holiday care.

We are proudly

Australian Owned & Operated

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Happy Parents

The girls are also great at giving me feed back on how bubs has gone in the day and they are always excited to see her. Martina has also been amazingly supportive and helpful with set up and enrollment which has taken alot of the stress away and I am so greatful.

Raven S.
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